Delivery and Returns
All orders placed before 11 am Monday – Friday are usually despatched the same day via Royal Mail or a courier if you need express delivery, but at busy times we may require up to 72 hours to dispatch any orders that aren't express, next day or first class (which we always dispatch as a matter of priority).
If an item is out of stock we will inform you as soon as possible. All our parcels are recorded and require a signature upon receipt.
Please note that import duty and VAT can apply for deliveries outside of the EU. We have no control over these charges and cannot calculate what they might be as customs policies differ widely from country to country.
Need help? Email firstname.lastname@example.org with any questions you may have.
UK First Class (1-2 days) £4.00
UK Second Class (2-5 days) (free above £50) £2.50
UK Next Day (Next day by 11 am) £8.95Pick up in store more info Here. FREE
Heavy/Large items above 2 KGs: £10.00
Heavy/Large Items above 10 KG: £35.00
Europe (5-7 days) (free above £150) £7.95
Europe Priority (1-4 days) £15.00
Heavy items above 2 KGs 17.50
Heavy/Large Items above 10 KG £35.00
International Delivery Method
International (7-14 days) (free above £250) £9.95
International Priority US (1-3 days) £17.50
International Priority Rest Of The World (3-4 days)
Heavy items above 2 KGs £30.00
Heavy/Large Items above 10 KG £50.00
We hope you like what you have bought, but if for any reason you are not happy with your order, you may return or exchange within 14 days of receipt.
You will have received instructions on how to send your order back to us but you can also email us at email@example.com and we will be happy to help you with any questions you may have.
Please send the return with the self adhesive address slip which is included in your order’s pack slip. If for some reason you can’t find this, please send the Returns parcel to:
84 shepherds Bush Road
London W6 7PD
Don’t forget to include name and order number (this can be found on the pack slip or in the order email confirmation from us).
Please also note:
Items that you would like to return or exchange must be returned unworn and with all tags and labels still attached.
If you don’t pick up your order and an order is returned to us more than 4 weeks after it was available to pick up, we will only refund 50% of its value.
We will make the refund reimbursement no later than 14 days after the day we receive back your return.